OT VIP REWARDS YOU AS YOU SHOP
Welcome to OT VIP, your exclusive access to rewards that love you back.
Start earning instantly.
Every order earns you 10% back as an OT VIP Store Credit Reward, ready to redeem on your next cult piece.
💸 Spend $100 on products → Get $10 to spend next time
KEY FACTS TO KNOW:
✔ No points — just real Rewards.
✔ Subscribe to emails to earn and stay subscribed to redeem.
✔ Reward added to your account after your order is shipped.
✔ Rewards are valid 60 days from when your order is shipped.
✔ Redeem on your next order (in the same currency).
✔ Rewards are available in all countries and currencies globally.
✔ Rewards are earned from product value only — not shipping, duties, or taxes.
✔ Rewards are earned for real currency exchanged, they are not accrued on gift card purchases or store credit.
✔ Rewards are valid for your subscribed email only, while you are logged in, and expire fast.
Learn How OT VIP works
It's easy to join & earn OT VIP Store Credit Rewards.
HOW IT WORKS
1. SUBSCRIBE TO EMAILS
Opt in to our email newsletter and stay subscribed.
That's all you have to do to join OT VIP!
2. CHECKOUT
Make sure you login and use the same email address to place your order. Make sure you are still subscribed to emails to redeem and earn.
3. EARN REWARDS
Earn rewards to the value of 10% of every order you place, to spend on your next order. T&Cs apply.
What's OT VIP?
What You Get as an OT VIP
✔ Earn back 10% of every order you place (excluding duties, taxes and shipping - excluding store credit or gift card purchases) as a Reward to spend on your next order
✔ First access to sales, new drops and more
OT VIP FAQ
How Do I Join?
Create an account at oneteaspoon.com or oneteaspoon.com.au using your email address and make sure you’re subscribed to our email newsletter.
If you already have an account and are subscribed to email newsletters, you’re automatically an OT VIP.
How Does OT VIP work?
No points — just real Rewards.
✔ Subscribe to emails to earn and stay subscribed to redeem.
✔ OT VIP Store Credit Reward is added to your account after your order is shipped, in the form of a Store Credit.
✔ Redeem on your next order (in the same currency).
✔ OT VIP Store Credit Rewards are earned from product value only — not shipping, duties, or taxes.
✔ OT VIP Store Credit Rewards are earned for real currency exchanged, they are not accrued on gift card purchases or store credit.
✔ OT VIP Store Credit Rewards are valid for your subscribed email only, only usable while you are logged in, and expire fast.
How Do I Earn OT VIP Store Credit Rewards?
To earn OT VIP Store Credit Rewards:
- You must be signed in to your One Teaspoon account when making a purchase.
- You must be subscribed to our email newsletter at time of purchase, and at time of redemption.
- Use the same email for both your account and your orders.
OT VIP Store Credit Rewards are earned only on the final product value paid using actual monetary payment methods (such as credit card, debit card, or PayPal), after any discounts or promo codes are applied.
OT VIP Store Credit Rewards are not earned on any portion of an order paid using gift cards, existing store credits, or on shipping fees.
If you check out as a guest or are unsubscribed, no OT VIP Store Credit Rewards will be earned.
If you aren't sure if you've already opted in, you can check and change your subscription status in MY ACCOUNT -> MY PROFILE using the toggle button.
How Do I Get MyOT VIP Store Credit Reward?
You will receive an email notification when your order has been shipped and tracking information added.
Shortly after you will receive another email notification that your Reward/Store Credit has been added to your account.
Your Store Credit Reward is then available to view in My account → My Profile when you are logged in.
If you have not received an email shortly after you receive your shipping notification, please check your spam box and also promotions tab (if using Gmail).
Add online@oneteaspoon.com and online@oneteaspoon.com.au to your email contacts to make sure you never miss an email.
How Do I Check MyOT VIP Store Credit Rewards Balance?
Log in to your One Teaspoon account → My Profile to view your:
- Current OT VIP Store Credit Rewards balance and expiry dates
- OT VIP Store Credit Rewards history
- Email-subscription status
You must remain subscribed to continue earning and using OT VIP Store Credit Rewards.
What Rewards Will I Receive?
As an OT VIP, you’ll earn OT VIP Store Credit Reward worth 10% of the final amount you pay for products — after any discounts, promo codes, gift cards, or store credits are applied, and excluding shipping fees.
For example, if your total after all discounts, promo codes, gift cards, and store credits is $200 (excluding shipping), you’ll receive $20 in OT VIP Store Credit Rewards to use on your next purchase.
Your OT VIP Store Credit Rewards appear automatically in your My Account → My Profile section, where you can also view your full OT VIP Store Credit Rewards history and expiry dates.
How Do I Use My OT VIP Store Credit Rewards?
OT VIP Store Credit Rewards are currently only available online exclusively at oneteaspoon.com and oneteaspoon.com.au
Your available OT VIP Store Credit Rewards will automatically appear as a payment option at checkout.
You must be logged in and subscribed to apply them.
OT VIP Store Credit Rewards are deducted from your total order amount (excluding shipping fees and gift cards).
How Long Are OT VIP Store Credit Rewards Valid?
OT VIP Store Credit Rewards are valid for 60 days from the date you last placed an order.
The expiry date of the OT VIP Store Credit Reward will be listed in My Account -> My Profile "Store Credit" section, as well as in the email notification you received.
OT VIP Store Credit Rewards are not able to be extended - please make sure you use your reward before it expires!
Can I Use My OT VIP Store Credit Rewards With Another Promotion or Code?
Yes. The OT VIP Store Credit Rewards apply as a final discount after all other promo codes and discounts are applied first.
For example, if you have a 15% off discount code, the 15% will apply first. Then your OT VIP Store Credit Rewards amount will be applied off the discounted total.
Can I Use my OT VIP Store Credit Rewards with a Gift Card, Store Credit Gift Card or other OT VIP Store Credit Rewards?
Yes.
However, you will not earn rewards on the value of the Gift Card, Store Credit Gift Card, or OT VIP Store Credit Rewards applied.
For example, you place an order where the total product value equals $100 (excluding shipping, duties, taxes).
You apply a Store Credit Gift Card worth $20.
Your total payable monetary checkout amount to pay will be $80 (excluding shipping, duties and taxes).
You will earn a $8 in OT VIP Store Credit Rewards on this order (if you are opted in and all other conditions are met).
TROUBLESHOOTING
I Forgot To Opt In Before Ordering
We're sorry, but you cannot retroactively opt in after placing an order and still receive OT VIP Store Credit Rewards for that order.
We cannot retroactively create or apply OT VIP Store Credit Rewards to orders.
You are welcome to opt in and when you place another order, you will receive an OT VIP Store Credit Reward.
I Ordered Using The Wrong Account/Email Address
We're sorry but we are unable to transfer OT VIP Store Credit Rewards to other accounts under any circumstance.
You must use your OT VIP Store Credit Rewards using the same email address you earned it under at checkout, while logged in.
Your OT VIP Store Credit Rewards will not apply in the cart if another email address places the order.
I Haven't Got My OT VIP Store Credit Reward Yet
Your OT VIP Store Credit Reward will be issued to your account right after you receive your Shipping confirmation email with tracking details.
If you do not receive a OT VIP Store Credit Reward email notification after getting your shipping confirmation, go to My Account -> My Profile and check you are subscribed. If you aren't, you will not receive an OT VIP Store Credit Rewards.
If you are subscribed and were subscribed at time of purchase, check the bottom of the screen on My Account -> My Profile to see if your OT VIP Store Credit Reward is there. If it is, it is active and can be used.
If your OT VIP Store Credit Reward is still missing from My Account -> My Profile, please contact us with your name, email address, associated order number and as many details as possible at support@oneteaspoon.com.au
My OT VIP Store Credit Rewards Is Missing Or Won't Work
Please check:
- The expiry date in the email you received (check in My Profile -> My Account under 'store credit') Was the reward accrued within 60 days and still valid?
- Your email address - you must be logged in and check out using the same email address you originally earned the rewards under (this is the email address that the reward was sent to)
- Your shipping address - you must use the reward in the same currency and country it was issued in.
For example, if you earned the reward checking out in Australia, you must use the code while checking out in Australian dollars to an Australian shipping address.
Check that:
✔ You were logged in when you placed your order.
✔ You are subscribed to One Teaspoon emails.
✔ You used the same email address as your account.
If you believe you've fulfilled all these conditions, and your OT VIP Store Credit Reward is missing on "My Account -> My Profile" or at checkout, or still won't apply, please contact our support team at support@oneteaspoon.com.au with your name, email address and and as many other relevant details as possible.
What happens to my OT VIP Store Credit Rewards if I cancel my order?
If you cancel your order before it has shipped, your OT VIP Store Credit Reward will not be sent to you.
I have a different question
Please contact our support team if you have any other questions.
OT VIP
OT VIP LOYALTY PROGRAM TERMS & CONDITIONS
1. Introduction
Welcome to OT VIP, the loyalty rewards program operated by One Teaspoon (Pink Factory Pty Ltd) (“Company”, “we”, “us”, or “our”).
By creating an account, remaining subscribed to our marketing emails, and placing an order, you automatically participate in OT VIP and agree to these Terms & Conditions (“Loyalty Terms”).
We may modify, suspend or terminate the program at any time without notice.
2. Eligibility & Membership
2.1 OT VIP is an automatic loyalty program. There is no separate sign-up or opt-in required. Customers are automatically enrolled when they are subscribed to One Teaspoon marketing emails and place an eligible order using the same email address.
2.2 By maintaining your subscription and placing an order, you automatically become an OT VIP and agree to these Loyalty Terms.
2.3 You must be at least 18 years old (or have parental/guardian consent).
2.4 Membership is free and limited to one account per person.
2.5 To earn or use rewards, you must be signed in to your account and subscribed at the time of purchase or redemption.
2.6 If you unsubscribe from marketing emails, you remain a One Teaspoon customer but will no longer be eligible to earn or redeem OT VIP rewards until resubscribed.
3. Earning Store Credits
3.1 Store credits (“rewards”) are earned automatically on eligible purchases when you are logged in and subscribed.
3.2 Store credits are earned only on the final product value paid using actual monetary payment methods (such as credit card, debit card or PayPal), after any discounts or promo codes are applied. Credits are not earned on any portion of an order paid using gift cards, store credits, or other non-cash payment methods.
3.3 Store credits are not earned on:
• Shipping fees
• Gift card purchases
• Orders where store credit or gift cards were used for payment
3.4 Credits are not earned on cancelled or refunded orders.
3.5 The reward rate is 10% of the eligible amount spent.
3.6 You can view your current balance, history and expiry dates by logging in to My Account → My Profile.
4. Using Store Credits
4.1 Store credits are available as a payment method when you are logged in and subscribed.
4.2 Credits are valid for 60 days from the date of your last purchase unless otherwise stated.
4.3 Expired credits cannot be reinstated or extended.
4.4 Credits are non-transferable and cannot be exchanged for cash.
4.5 Credits must be used in full within a single transaction; no partial redemptions or “change” will be provided.
4.6 Credits can be combined with other eligible discounts, but new credits will not be earned on any portion of an order paid using existing credits or gift cards.
4.7 You can view available credits and their expiry dates in My Account → My Profile.
5. Account Requirements & Restrictions
5.1 You must remain subscribed and signed in to earn or use credits.
5.2 Credits are linked to your account email and cannot be transferred between accounts.
5.3 Credits can only be redeemed in the same currency and region in which they were earned.
5.4 We reserve the right to adjust or remove credits issued in error or as a result of fraudulent activity.
5.5 Technical or account issues (including unsubscribing from emails) may prevent the accrual or use of credits.
6. Program Changes & Termination
6.1 One Teaspoon may modify or discontinue the OT VIP program at any time without notice.
6.2 If the program ends, any unused credits will automatically expire.
6.3 We may suspend or disqualify members engaged in fraudulent or abusive use of the program.
7. Communications & Privacy
7.1 By participating in OT VIP, you agree to receive loyalty-related and marketing emails from One Teaspoon.
7.2 You can manage your subscription anytime in My Account → My Profile.
7.3 All personal data is handled in accordance with our Privacy Policy.
8. Governing Law
These Loyalty Terms are governed by the laws of New South Wales, Australia.
Any disputes will be handled exclusively in the courts of NSW.
For assistance, contact support@oneteaspoon.com.au.