ONETEASPOON F.A.Q 

 

My Orders

Returning items from your order for Store Credit is quick, easy and hassle-free, you don’t even need to contact us for any details! If you have an account with us simply login and go to the 'MY TRANSACTIONS' area of ‘MY ACCOUNT’. You can then look up the relevant order from the ‘MY TRANSACTIONS’ tab. Once you are viewing the correct order, click on ‘Return’, then select the items that you wish to return ensuring to complete the rest of the form. If you would like to return more than one item from the order please click on ‘Add item to return’. When you’re finished click ‘submit’. You will then receive an email with the details of your return including the address for where you should send your items back to. You must return your items back to us within 30 days from when you receive your package. We suggest using a trackable shipping service to return your items, and please ensure that you include a copy of the returns paperwork so that we know they are your items. Before making a return please ensure that you refer to the returns policy on our 'RETURNS' page, as we cannot accept your return nor issue you with store credit if the items do not comply with the requirements. Please DO NOT send back your order prior to submitting your return through our website.
Sorry for the inconvenience. Please contact us via phone, email, live chat or the form below with your order number and/or invoice number and details surrounding the issue and our customer care team will help solve the issue ASAP!
Sorry for the inconvenience. Please contact us via phone, email, live chat or the form below with your order number and/or invoice number and details surrounding the issue and our customer care team will help solve the issue ASAP!
We aim to get your order picked, packed and shipped out to you asap, which means we may not be able to make changes to your order. This includes changing the delivery option, delivery address and the payment method. Please contact us via phone, email, live chat or the form below with your order number and/or invoice number and details surrounding the issue and our customer care team will help solve the issue ASAP!
We aim to get your order picked, packed and shipped out to you asap, which means we may not be able to make changes to your order. This includes changing the delivery option, delivery address and the payment method. Please contact us via phone, email, live chat or the form below with your order number and/or invoice number and details surrounding the issue and our customer care team will help solve the issue ASAP!

Payment Options, Store Credits, Coupon Codes & Gift Cards 

Our Australian Site (ONETEASPOON.COM.AU) accepts all major credit cards, PayPal, ZipPay and Apple Pay payments. Our US Site (ONETEASPOON.COM) accepts all major credit card (Visa and MasterCard) and Apple Pay. We also accept any valid Store Credits & Gift Cards. We take all reasonable steps to verify that the orders placed and payment details provided are legitimate. As such we have the right to cancel and refund your order if you do not fulfil the requirements of our online credit card verification. In such scenarios we will notify you via email or phone using the details you provided.
If you have a voucher code, simply enter your code in the corresponding fields at the cart or checkout and click ‘Apply’.
If you have a Store Credit, please ensure that you are logged in at the checkout. You will be able to elect to use your store credit for your order at the final stage of checkout. Simply click "apply" next to any Store Credits you wish to use. The amount of Store Credit selected will be used against your order. If your items total more than your Store Credit value you will be prompted to pay the difference using your local site's other available payment methods. You can check on your Store Credit balance anytime in My Account.
If you have a Gift Card, please choose "Gift Card" as a payment option in the final stage of checkout and enter your unique Gift Card code. The amount on your Gift Card will be used against your order. If your items total more than your Gift Card balance you will be prompted to pay the difference using your local site's other available payment methods.

Shopping

All of the information that we have on each product is provided on the product page. We also have hassle-free returns so if the item is not quite what you had in mind - you can send it back for a store credit. Please be sure to check our Returns policy before ordering as some items such as intimates, swim and ear pieces cannot be returned. If you still need help, contact us using our contact form. Please ensure to include as much information as possible about your enquiry.
A comprehensive fit guide for each item can be found on every product page. Alternatively you can view all of our size charts by visiting our SIZE CHART page.

Delivery

When your order leaves our warehouse, you will receive an email notification updating the status of your order and will include a link to track your order. You can also track your delivery under "My Transactions" in My Account. To avoid unexpected delays please ensure that you are at your delivery address to accept delivery. If you are not there to take delivery of your order, the courier will leave a calling card with further instructions on how to rearrange delivery or pick-up. If you have not received your order within the estimated timeframe and you have not received a calling card, please check the tracking information provided in your shipping status update email. You will then be able to contact the courier to arrange redelivery or pick-up.
All applicable customs and import duties and fees will be estimated and displayed at the checkout - they will not be charged by OneTeaspoon. Some countries may require additional fees paid collect on delivery (COD). These fees are paid to the local carrier and are not collected by Australia. Customs authorities require that we state the value of your order directly on your order. Customs agents have the right to release or deny release of your order, and in unusual cases may delay your delivery.

Returns

Returning items from your order for store credit is quick, easy and hassle-free, you don’t even need to contact us for any details! Simply login and go to the ‘ MY ACCOUNT ’ page. You can then look up the relevant order from the ‘MY TRANSACTIONS’ tab on the right hand side of the page. Once you are viewing the correct order, click on ‘RETURN’, then select the items that you wish to return ensuring to complete the rest of the form. If you would like to return more than one item from the order please click on ‘Add item to return’. When you’re finished click ‘submit’. You will then receive an email with the details of your return including the address for where you should send your items back to. You must return your items back to us within 30 days from when you receive your package. We suggest using a trackable shipping service to return your items, and please ensure that you include a copy of the returns paperwork so that we know they are your items. Before making a return please ensure that you refer to the returns policy on our RETURNS page, as we cannot accept your return nor issue you with store credit if the items do not comply with the requirements. Please DO NOT send back your order before submitting your return through our website.

My Account

Please ensure that you are using the same email address and password that you registered with. If you can’t remember your password click on ‘Forgot your Password’ link on the sign in window. You will be prompted to enter your email address - again please ensure that you are using the email address that you registered with. You should then receive an email that will allow you to create a new password for your account. If you’ve already tried this, please get in touch with us and send a screenshot of the error message that you’re receiving.
Changing your account details is super easy! Once you’ve logged into your account, click on the ‘MY ACCOUNT’ link next to where you logged in. You will then see an overview of your account - from there simply use the menu on the right hand side of the page to navigate to the information that you would like to update. Be sure to click ‘save’ after you’ve made your changes. If you have tried this and it still hasn’t updated, please get in touch with us and send a screenshot of any error message that you may be receiving.

Website Problems

If you are experiencing an issue using our website you may need to clear your cookies - before doing so if you have items in your cart you’ll need to make note of them as deleting the cookies could clear this information. If you have tried this and are still experiencing difficulties, please get in touch with us and include a screenshot if you are receiving any error messages.

 

HANDY LINKS

About Us
Contact Us
Stores

Shipping
Returns
Terms of Use
Privacy Policy
Wholesale Enquiries     

Size Guides
Gift Cards
Zip Pay

My Account
My Transactions
My Store Credits
Newsletter Preferences
My Saved Items

 

CONTACT US

Can't find the answer to our question? We're here to help!

Please check our Shipping + Returns pages and our Terms of Use page for further information. 

If you are unable to find what you're looking for please get in touch with our online customer care on the below details.

 

Customer Care: 

Please call: 
(02) 9907 1144 within Australia
+61 2 9907 1144 from outside of Australia. 

Alternately, you can use Live Chat when a Customer Care agent is available.

Customer Care hours are Monday to Friday 9am - 5pm AEST. CLOSED AUSTRALIAN PUBLIC HOLIDAYS.

Alternately, please email us at online@oneteaspoon.com.au with your issue details, or fill out the form below.

If your query is about an order you have placed, you must include the order and/or invoice number in your message.

 

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