how do i return something if i'm not happy?
if you receive your order and you're not happy with the way it fits, or looks we will gladly receive your goods back and issue you with a credit voucher. please note that we do not offer refunds unless the goods are faulty.
where do i send the goods back to?
you will need to request an r.a (a 'return authorisation') from our eboutique team. please call us on 1300 221 559 with all the paperwork handy that you received with the order. please note that we will not accept your return with out an r.a.
all items must be returned in their original condition, unwashed (including dry clean), unworn, undamaged with all tags and original packaging intact.
alternatively, you are welcome to email online@oneteaspoon.com.au to obtain an r.a.
you will need to contact us for an r.a. within 7 days of receiving the product, and the product must be received by oneteaspoon within 7 days of receiving the r.a. we recommend customers send back the goods via registered or express post so that you can track your parcel. oneteaspoon cannot take responsibility for your return parcel, so please ensure you can track it to make sure we receive it.
what happens after i have sent my items back?
a credit note will be issued to you via email (12 month expiry), which you can redeem at any time. the credit note will be emailed to the email address used to place the order.
what do i do if i receive a faulty garment?
Every garment sent to you is quality checked first, however in the event you have received a faulty garment we will happily replace it or refund you. You will need to call our eboutique team on 1300 221 559 where we will give you a r.a. number.
are there any items i cannot return?
For hygiene reasons we do not accept returns on swimwear, bodysuits, bodices and intimates, unless the goods are defective.
we will not accept returns on sale and clearance items or items purchased during special promotions or discount offers, unless the goods are defective.
Australian Law
There are a number of Australian laws in pertaining to fair trading and privacy including the Trade Practices Act 1974 and the Commonwealth Privacy Act 1988 (with Amendments in 2000). For more information on Australian legislation please visit HTTP://WWW.SCALEPLUS.LAW.GOV.AU/COMLAW/COMLAW.NSF/BROWSELINKS?OPENFORM. Dispute resolution services are also available in each Australian State and Territory.